In addition, ONCE provides consumers with com-munication channels where they can express their suggestions, complaints and/or claims: the Cus-tomer Service Department (SAC); by telephone on 91 125 34 12 or by e-mail sacliente@juegoson-ce.es the ONCE Information Office soi@once.es; the ONCE Centres; social networks and the rela-tionship with Autocontrol to deal with requests or demands regarding advertising campaigns. The ONCE has been awarded the “Confianza On-line” seal of quality on the Internet, a distinction shown by companies that guarantee maximum transparency, security and trust when buying and browsing their websites The Responsible Gambling Committee is in char-ge of coordinating, developing and evaluating the level of performance and efficiency of the actions of the Responsible Gambling Policy and of reviewing the Plan of Action and the Quality, Security and Responsible Gambling Unit. Among other issues, it promotes, proposes, develops and evaluates actions on this area, coordinating the different departments involved and aligning the relevant strategy with the certifications to which the ONCE adheres, with the legislation in force and with the best sectorial practices. Swipe to read more