The Organisation has established channels which, although not specific to environmental issues, allows them to receive any complaint, claim and/or communication submitted by the staff, affiliated members or customers in this respect. During 2023, there were no complaints about environmental impacts and no significant fines or penalties were received for non-com-pliance with environmental laws or regulations. In terms of provisions and guarantees for envi-ronmental risks, CLP has Civil Liability Insurance for damages caused by pollution. With regard to energy efficiency, different actions have been promoted in some ONCE centres du-ring 2023: 1. Renewal of air-conditioning equipment, consi-dering aerothermal energy, when feasible, in or-der to save between 40-50% of energy. 2. Installation of photovoltaic panels to promote self-consumption. Keep reading Keep reading 3. Replacement of luminaires to improve light efficiency. 4. Renovation of lift machinery to reduce con-sumption. 5. Adjustment of air conditioning parameter display to minimise consumption. As far as energy efficiency is concerned, and in accordance with the legal requirements3, the ONCE undergoes the energy audit established every 4 years, the last one conducted in 2020 by an external company. In 2023, some of the audit recommendations have continued to be implemented. With regard to emissions, different initiatives have been launched intended to favour the re-duction of greenhouse gases, as well as any form of specific atmospheric pollution, inclu-ding noise and light pollution: Measures to reduce pollution from fluorocar-bon gases from air conditioning with high ozo-ne depletion potential (ODP)4 Gradual replacement of R22 refrigerant (ODP=0.5) with R410A, R134, R410 and R407 (all with ODP=0) in older machines. 100% of the machinery replaced by 2023 contains non-ozone depleting substances and preventive checks prevent leakage. Against noise: Soundproofing systems on all air-conditio-ning machines using insulation panels and 100% of the machinery replaced by 2023 has low-noise systems. To reduce light pollution: Gradual replacement of fluorescent ligh-ting with LED solid state technology. Provision in all office luminaires of a glare rating or UGR (Unified Glare Rating) of less than 19, certified by the manufacturers. Limiting the lighting level at workstations to 550 lux with a tolerance of ±10%, which ensures sufficient light and reduces over-li-ghting and shielded streetlights design, in centres with exterior and decorative ligh-ting systems, to emit the necessary light within the recommended levels. Selection of lamp wavelengths with colour temperatures equal to or less than 4000ºK, for short wavelength emitted light radia-tion. In addition, ONCE promotes circular eco-nomy as a key element for sustainable deve-lopment, with the aim of reducing printing and resource consumption in the coming years, as well as continuing the implemen-tation of the integrated waste management system in all centres, ensuring its correct se-gregation. Hazardous and non-hazardous waste recy-cling areas have been implemented at some sites, designed to ensure safe storage and suitability for the final sorting, storage and disposal of waste, with the necessary picto-grams displayed in compliance with appli-cable regulations. “Clean points” continue to be set up in the centres to ensure the segregation of Munici-pal Solid Waste (MSW). Various awareness-raising actions have also been carried out, for example, on the occa-sion of the European Week for Waste Pre-vention, circular economy markets of clothes and accessories held, and recycled-material Christmas decorations were made and put up. At CLP, the number of cardboard waste transports has been reduced from 5 to 2 transports/month, thanks to the cardboard baler. In addition, the industrial equipment for the structure and support of the 4 came-ra systems that were replaced in 2023 has been reused. The ONCE has waste managers who are au-thorised in all the Autonomous Communi-ties in which they operate. As regards the sustainable use of water, the ONCE extracts water from the supply ne-twork, both in its office-like centres and in in-dustrial complexes such as the CLP and the CTI. All waste is discharged into the sewage system of the local councils in all the offi-ce centres, as it is analogous to the waste generated by a neighbourhood community and, in the case of the CLP, no discharge is made, as both the wetting and cleaning wa-ter is deposited in drums and treated by an authorised waste manager. Following the assessment of the direct and indirect environmental aspects at some cen-tres, water consumption was found to be a significant aspect at the CLP and the Madrid CRE, and actions have been implemented to rectify this. Initiatives to improve efficiency and reduce water consumption include: Reduction of water volume in cisterns and installation of flush meters when replacing old taps. Implementation at the CLP of a daily con-sumption control process to detect the existence of failure in the complex’s supply network. Construction of a water treatment plant at the ONCE Guide Dog Foundation to reuse rainwater for cleaning the facilities and for irrigation. Ilunion’s Sustainability Master Plan includes a project called “Environmental Commit-ment”, which sets out a series of measures aimed at defining the scope of Ilunion’s en-vironmental objectives as a business group. Swipe to read more